1. Data handling at a glance.
| Data | Why we touch it | Retention |
|---|---|---|
| Your account (email, password) | Authenticate you | Until you delete your account |
| Contacts you upload | Place the exact reminder you triggered | Processed in real time; not retained for processing |
| Call outcome (answered/no-answer) | Report result back to you | Minimal; de-identified after reporting |
| Payment records | Billing & tax obligations | As required by Malaysian law |
We never use your contacts for advertising, model training, profiling, or any secondary processing. See the Privacy Policy for the full detail.
2. No retention for processing.
Many services quietly keep your data to improve models or target ads. We do not. Contact lists exist to complete the call you asked for and are not mined, enriched, or reused. When the reminder is done and the outcome reported, the underlying personal data is deleted or de-identified.
3. Spam blasting is prohibited.
CallRemind is built for consented, routine reminders — not bulk promotion. Spam blasting, unsolicited marketing robocalls, and harassment are forbidden under our Terms of Use. We enforce this with abuse monitoring and will suspend offending accounts. You must hold a lawful basis (consent or legitimate interest under PDPA 2010) for every number you call.
4. MCMC call-time rules.
Malaysia's regulator, the Malaysian Communications and Multimedia Commission (MCMC), expects courtesy and legality in automated calling. Our defaults and controls reflect that:
| Case | Our rule |
|---|---|
| Routine reminders (appointments, deliveries) | Default window 8:00 AM – 9:00 PM (MYT) |
| Debt / collections | You set a permitted window; we will not call outside it. Follow sector conduct rules. |
| Emergency / critical notices | Can be allowed outside courtesy hours per your configuration — use only for genuine emergencies. |
| Opt-out / Do-Not-Call | Per-contact suppression honoured automatically; opted-out numbers are never called again. |
You stay responsible for complying with any law or MCMC direction that applies to your specific campaign. Our scheduling controls help you stay inside the lines, but the compliance obligation is yours.
5. Languages.
Malaysia is multilingual. CallRemind supports reminders in Malay, English, Chinese, and Tamil so your customers hear them in the language they understand. We do not transcribe or store call audio for processing.
6. Your controls.
- Set per-campaign call windows.
- Suppress individual contacts instantly.
- Delete your account and data anytime from the dashboard.
- Request access or correction of your personal data via privacy@callremind.my.